Shipping Policy

General Shipping Policy:

Once the package has been handed over to the carrier, the responsibility for the package transfers to the shipping carrier. Any issues or concerns arising after this point should be directed to the carrier's customer service.

Address Verification:

It is essential to provide accurate shipping information during the ordering process. If you realize you have entered an incorrect address before the item is shipped, please contact us promptly. We will make every effort to correct the address. However, once the item has been dropped off with the carrier, we cannot make any changes, and you will need to liaise directly with the carrier to address the issue.

Lost or Damaged Items:

We are not responsible for any loss or damage that may occur to the item during transit. While we take utmost care in packaging, any incidents that occur after the package is in the possession of the carrier are beyond our control. In case of loss or damage, please contact the carrier to file a claim and seek resolution.

International Shipping:

For international orders, customers are solely responsible for any customs or import taxes that may apply. We recommend checking with your local customs office for information on these charges before placing an order. We are not responsible for any delays that may arise due to customs processing. It is the customer's responsibility to comply with their country's regulations and ensure a smooth customs clearance process.

By placing an order with us, you acknowledge and agree to the terms outlined in this shipping policy. If you have any questions or concerns, feel free to reach out to our customer service team before completing your purchase.

With love and beauty,

The SKYE Cosmetics Team